Privacy Policy

Effective date: 9 November 2026
GoFly Online
ABN: 62 644 149 315

1. Introduction

GoFly Online respects the privacy of its customers, subscribers and website and mobile application users.

This Privacy Policy explains how GoFly Online collects, uses, stores, discloses and manages personal information in connection with its educational products and digital services.

This Policy applies to:

• The GoFly Online website at https://gofly.online/
• Official GoFly Online mobile applications.
• User accounts and subscriptions.
• Digital textbooks, videos, audio lessons and other educational resources.
• Practice examinations, quizzes and learning progress features.
• AI-assisted educational services, including GoFly Assist.
• Customer support, enquiries and other associated services.

GoFly Online aims to handle personal information responsibly and in accordance with applicable privacy legislation, including the Australian Privacy Act 1988 and Australian Privacy Principles where applicable.

2. Personal Information We Collect

Depending on how customers interact with our Services, GoFly Online may collect the following categories of information.

Account and contact information

This may include a customer’s name, email address, username, contact details, account preferences and information used to manage account access.

Subscription and transaction information

This may include subscription type, payment status, purchase history, billing information, transaction identifiers, renewal dates and cancellation records.

Payment processing may involve external payment providers or application stores, which handle payment information under their own applicable privacy policies.

Educational and learning information

Where relevant features are provided, we may collect information relating to course enrolments, lessons accessed, quiz attempts, practice examination responses, scores, learning progress and study preferences.

Artificial intelligence interactions

Where customers use AI-assisted learning features, we may process the questions, prompts, responses and other information submitted or generated during those interactions.

Device and technical information

Depending on the Services and technologies used, this may include IP addresses, browser type, device type, operating system, application version, diagnostic information, error logs and usage information.

Customer communications

We may collect information provided when users contact customer support, submit feedback, report technical problems or make general enquiries.

Marketing preferences

Where applicable, we may retain information about newsletter subscriptions, marketing permissions, email preferences and unsubscribe requests.

We seek to collect information reasonably necessary for providing, maintaining, securing or improving our Services and for other lawful purposes disclosed to users.

3. How Information Is Collected

Personal information may be collected when a user:

• Registers for a GoFly Online account.
• Purchases or renews a subscription.
• Uses the website or mobile application.
• Accesses educational resources or completes practice examinations.
• Interacts with AI-assisted learning features.
• Contacts customer support.
• Subscribes to newsletters or promotional communications.
• Participates in surveys or provides feedback.

Certain technical information may be collected automatically through the website, app or associated technologies.

We may also receive relevant information from authorised payment providers, app stores, educational partners or other service providers where reasonably necessary and lawful.

4. How We Use Personal Information

GoFly Online may use personal information to:

• Create and manage customer accounts.
• Provide access to purchased educational resources.
• Administer subscriptions, renewals and cancellations.
• Process or reconcile transactions.
• Deliver educational content and learning features.
• Record practice examination results and learning progress.
• Provide personalised educational assistance.
• Respond to enquiries and provide customer support.
• Maintain website and application security.
• Diagnose technical issues and improve platform reliability.
• Understand how customers use our Services.
• Develop and improve educational resources.
• Communicate important service, account or subscription information.
• Send marketing communications where permitted by law.
• Meet legal, accounting and regulatory obligations.

We will not use personal information for unrelated purposes without an appropriate legal basis or any consent required by law.

5. Artificial Intelligence and Learning Data

GoFly Online may provide AI-assisted educational features, including GoFly Assist.

When users interact with these features, information submitted to the AI service may be processed to generate educational responses.

Depending on the technical configuration, relevant information may include user questions, conversation context, selected educational resources and learning progress data.

AI processing may involve authorised external technology providers.

We will seek to limit the personal information processed by these services to what is reasonably necessary for their intended functions.

Users should avoid entering unnecessary sensitive personal information, financial details, identification documents or confidential information into AI learning conversations.

AI-generated responses are educational assistance and should not be treated as authoritative aviation advice.

Where information from AI interactions is retained or used for analytics, service improvement or model development, that use will be subject to applicable privacy requirements and any necessary disclosures or permissions.

6. Automated Processing and Decisions

GoFly Online may use automated systems to provide personalised educational recommendations, generate practice examination results, monitor technical performance, or help detect suspicious account activity.

Such processes may use information about a customer’s account or learning activity.

Where GoFly Online uses personal information in automated processes to make or substantially inform decisions that could reasonably be expected to significantly affect an individual’s rights or interests, we will provide the additional information required by applicable privacy legislation.

Where required, this information will identify the kinds of decisions involved and the categories of personal information used.

7. Payment Processing and Subscriptions

Payments may be processed through third-party payment services or application-store billing systems.

These providers may collect or process payment information as necessary to complete transactions, verify payments, prevent fraud and administer recurring charges.

GoFly Online may receive relevant payment and subscription information, such as transaction status, subscription entitlements, billing dates and transaction references.

Payment service providers and app stores may also have their own privacy policies and data-handling obligations.

Customers should review the applicable payment provider’s privacy information when making a purchase.

8. Cookies, Analytics and Tracking Technologies

The GoFly Online website and mobile applications may use cookies, local storage, analytics tools and similar technologies.

These technologies may support:

• Account authentication and security.
• Remembering user preferences.
• Maintaining sessions and subscription access.
• Measuring website and app performance.
• Identifying technical errors.
• Understanding educational feature usage.
• Measuring advertising or promotional performance where applicable.

Some technologies are necessary for essential service functionality, while others may support optional analytics or marketing activities.

Where legally required, GoFly Online will obtain appropriate consent for non-essential tracking.

Users may be able to manage certain preferences through available website settings, browser controls or device settings.

Restricting essential cookies or storage permissions may affect some service functionality.

9. Disclosure to Third Parties

GoFly Online may disclose personal information to third parties where reasonably necessary to deliver its Services, fulfil legitimate business functions or comply with legal requirements.

Depending on the services used, recipients may include:

• Website hosting and cloud infrastructure providers.
• Payment processors and application stores.
• Software development and technical support contractors.
• Customer support and communication providers.
• Website and app analytics providers.
• AI technology and educational software providers.
• Security, fraud prevention and technical monitoring providers.
• Professional advisers and relevant authorities where required or authorised by law.

Service providers should receive only the information reasonably necessary for their authorised purposes and be subject to appropriate privacy and security arrangements.

Personal information will not be disclosed for unrelated third-party marketing except where lawful and any necessary consent or other legal basis exists.

10. Overseas Storage and Processing

Some technology providers, contractors and service infrastructure used by GoFly Online may operate outside Australia.

As a result, personal information may be stored, accessed or processed overseas.

Where overseas disclosure occurs, GoFly Online will take reasonable steps required by applicable Australian privacy law to protect personal information and assess relevant service-provider arrangements.

The countries in which relevant overseas recipients are likely to be located will be identified in this Policy where practicable.

Countries of overseas recipients: [Complete following confirmation of hosting locations, software providers, AI providers and overseas contractor access.]

11. Data Security

GoFly Online takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Depending on the systems involved, safeguards may include access controls, account authentication, appropriate technical security measures, supplier protections and procedures for managing security incidents.

Access to personal information should be limited to personnel and service providers who require it for authorised business purposes.

No internet-based system or electronic storage method can be guaranteed completely secure.

Users should protect their passwords and notify GoFly Online promptly if they suspect unauthorised account access.

Where a data breach occurs, GoFly Online will assess and respond to the incident and comply with any applicable notification obligations.

12. Data Retention

GoFly Online retains personal information for as long as reasonably necessary for the purposes for which it was collected, subject to applicable laws and legitimate business requirements.

Retention periods may vary depending on the type of information and its purpose.

For example, account information, learning progress, transaction records, support communications and technical logs may require different retention periods.

Certain records may be retained to satisfy tax, accounting, legal, security or dispute-resolution obligations.

When personal information is no longer reasonably required and retention is not legally necessary, we will take reasonable steps to delete or de-identify it as required by applicable law.

Backup systems and third-party service-provider arrangements may affect the timing of final deletion, subject to applicable requirements.

13. Account Deletion and Data Removal

Customers may request deletion of their GoFly Online account and associated personal information.

Account deletion requests may be made through available account-management features or through the contact method identified below.

Where required by the applicable mobile app-store rules, users will also be provided with an accessible method to initiate account deletion within the app and through a web-based process.

Following a valid deletion request, GoFly Online will take appropriate steps to delete or de-identify associated personal information, except where retention is legally required or otherwise lawfully permitted.

Certain transaction, accounting, security or legal records may need to be retained for a limited period.

Deleting an account and cancelling a subscription are separate processes.

Customers with subscriptions administered by Apple, Google or another external provider may need to cancel recurring billing through that provider.

GoFly Online will provide reasonable information about the relevant cancellation process.

14. Accessing and Correcting Personal Information

Customers may request access to personal information held about them and ask for inaccurate or outdated information to be corrected.

Requests may be made through available account settings or by contacting GoFly Online.

We may request reasonable verification of identity before providing access to or changing personal information.

Requests will be assessed and handled in accordance with applicable law.

Where access or correction cannot be provided, we will explain the relevant reasons where required.

15. Marketing Communications

GoFly Online may communicate with customers about new courses, educational products, platform features, promotions and other relevant services.

Marketing communications will be sent in accordance with applicable laws, including requirements concerning consent and unsubscribe facilities.

Customers may opt out of marketing emails using the unsubscribe option provided or by contacting GoFly Online.

Unsubscribing from marketing does not necessarily prevent necessary transactional, account-security, billing or service-related messages.

16. Children and Younger Users

Some GoFly Online educational resources may be relevant to younger aviation students.

Where users are under 18, parental or guardian involvement may be required depending on the relevant service, applicable law and circumstances.

GoFly Online will apply any additional protections required when collecting or handling children’s personal information.

Users should not provide unnecessary sensitive personal information through learning tools or customer communication channels.

Where required by applicable law, GoFly Online will seek appropriate parental or guardian consent.

17. External Websites and Services

GoFly Online may provide links to third-party websites, publications, applications or services.

These third parties may operate under their own privacy policies and information-handling practices.

GoFly Online does not control the privacy practices of independent external websites.

Users should review the privacy information provided by external services before submitting personal information to them.

18. Privacy Enquiries and Complaints

Customers who have questions or concerns about how GoFly Online handles personal information may contact us through the privacy contact method below.

Privacy complaints should explain the concern and include sufficient information for us to investigate.

GoFly Online will review privacy complaints and seek to respond within a reasonable period, generally within 30 days.

Where the Australian Privacy Act applies and a complaint cannot be resolved directly, individuals may be entitled to refer the matter to the Office of the Australian Information Commissioner.

Website: https://www.oaic.gov.au/

19. Changes to This Privacy Policy

GoFly Online may update this Privacy Policy to reflect changes in its Services, technology, information-handling practices or applicable legislation.

The current version will be made available on the official website and accessible through applicable mobile applications.

Where changes materially affect how personal information is handled, GoFly Online will provide appropriate notice and seek consent where required by law.

20. Contact Information

For privacy enquiries, requests to access or correct personal information, account deletion requests or privacy complaints, contact:

GoFly Online

ABN: 62 644 149 315

Website: https://gofly.online/

Privacy contact: [Insert monitored privacy/support email or direct contact-form URL]

Related documents: Terms of Use, Disclaimer, and Copyright & Intellectual Property Policy.

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